FREQUENT ASKED QUESTIONS

Yes, our customer support team is available to assist with product selection and recommendations based on your needs.

Unfortunately, once an order is placed, we are unable to amend it. We advise our customers to review their orders carefully before completing the purchase to ensure accuracy.

Orders typically take 1-2 business days to be processed before they are despatched for delivery. Generally we ensure products are delivered to customers in Accra within 48 hours from when payments have been received (this excludes weekend purchases). Please note that out of town purchases may be slightly longer. Also during peak seasons or promotions, processing times may be slightly longer.
 

We understand that sometimes items may not meet your expectations. We accept returns within 3 days of delivery, provided the items are in their original condition with tags attached. Please note that customer is liable for the delivery cost of the items been returned to us. Kindly contact our customer service team on 0550302029 or Veronnymothercaregh@gmail.com for return instructions.

Our delivery charges vary depending on the size and weight of your order, as well as your location within Ghana. You can view the delivery costs at checkout before completing your purchase.
 

Unfortunately, items purchased on sale are non-refundable and cannot be returned. We recommend reviewing sale items carefully before purchasing.

Yes, we offer a gift wrapping service for an additional fee. Simply select the gift wrapping option at checkout, and your items will be beautifully wrapped before being despatched.

At the moment, we do not offer installation or assembly services. However, detailed instructions/guide are provided within the packaging of the product purchased for any assembly required, and our customer support team is available to assist with any questions you may have.

Yes, we source our items/products from reputable brands and suppliers from UK to ensure authenticity. We prioritize quality and safety in all the products we offer, giving you peace of mind when shopping with us. If you have any concerns about the authenticity of a product, please reach out to our customer service team for assistance.

We prioritize the security and confidentiality of your personal information and use encryption and secure protocols to protect it. Additionally, we do not store payment information on our servers for added security.

Yes, we provide a size guide for clothing and shoes on our website to assist with your purchase.

No, all prices displayed on our website are inclusive of any applicable taxes or custom duties. Please note that this excludes Pre-ordered items.

Items that are out of stock will be indicated as such on our website. You can also contact our customer support team for further information.

Yes, you can track your order using the tracking information provided once your order has been shipped.

We accept various payment methods including credit/debit cards, mobile money, and bank transfers. For bank transfers, kindly contact Customer Support for further details.

We occasionally offer discounts and promotions. Please sign up for our newsletter or follow us on social media to stay updated.
 

You can contact our customer support team via email, phone, or through our website’s live chat feature.

Currently, we only offer shipping within Ghana.