Terms & Conditions
Goods
• The description of the Goods is as set out in the Website or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied as these can vary from computer to computer.
• In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
• All Goods which appear on the Website are subject to availability.
• We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes should this impact your order.
Personal information
• We retain and use all information strictly under the Privacy Policy.
• We may contact you by using e-mail or other electronic communication methods or phone should we need to in relation to your order and to keep you updated on the progress of your order and you expressly agree to this.
Basis of Sale
• The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
• The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
• A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation) which is subject to the payment going through successfully. You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
• Any quotation is valid for a maximum period of 3 days from its date, unless we expressly withdraw it at an earlier time
• These Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
Price and Payment
• The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
• Prices and charges may include VAT at the rate applicable at the time of the Order.
• You must pay by submitting your credit or debit card details with your Order so we can take payment immediately or otherwise before delivery of the Goods.
Delivery
• We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 7 days after the day on which the Contract is entered into.
• In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) bring the Contract at an end if:
• we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
• after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
• If you bring the Contract to an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
• We do not generally deliver to addresses outside of Ghana. If, however, we accept an Order for delivery outside Ghana, you may need to pay import duties or other taxes, as we will not pay them.
• If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
• The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
• Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
• You do not own the Goods until we have received payment in full. We can choose, by notice to cancel any delivery.
Withdrawal, returns and cancellation
• You can withdraw the Order by telling us before the goods are dispatched, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
• This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
• goods that are made to your specifications or are clearly personalised;
• goods which are liable to deteriorate or expire rapidly.
• Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
• in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
Right to cancel
• Subject as stated in these Terms and Conditions, you can cancel this contract without giving any reason up until the orders dispatched.
• The cancellation period will expire after the goods have been dispatched
• To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg telephone or email). However we are not obligated to accept any cancellation should the order have been fufilled
• To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the order has been fulfilled which is likely to be within 24hrs.
Effects of cancellation in the cancellation period
• Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery as long as the goods has not yet been despatched from our warehouse(except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Deduction for Goods supplied
• We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
Timing of reimbursement
• Once we have collected the Goods, we will make the reimbursement excluding the delivery charge for the returns without undue delay, and not later than:
• 14 days after the day we receive back from you any Goods supplied, or
• If we have collected the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract should the goods not have been dispatched.
• We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement
• For the purposes of these Cancellation Rights, these words have the following meanings:
• distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
• sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
Conformity
• We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
• Upon delivery, the Goods will:
• be of satisfactory quality;
• be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
• conform to their description.
• It is not a failure to conform if the failure has its origin in your materials.
Circumstances beyond the control of either party
• In the event of any failure by a party because of something beyond its reasonable control:
• the party will advise the other party as soon as reasonably practicable; and
• the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.
Excluding liability
• The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (E.g. loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.